Edgeworth E-Commerce Solutions Ltd. – Returns & Refunds Policy
OVERVIEW
At Edgeworth E-Commerce Solutions Ltd., we strive to provide high-quality e-commerce, business intelligence, and administrative support services. Customer satisfaction is our priority, and we are committed to resolving any issues that may arise with our products and services. This policy outlines the procedures for returns, refunds, and cancellations.
INTERPRETATION AND DEFINITIONS
INTERPRETATION
Words with initial capitalization have specific meanings as defined below. These definitions apply whether they appear in singular or plural form.
DEFINITIONS
- “Company” (also referred to as “We,” “Us,” or “Our”) refers to Edgeworth E-Commerce Solutions Ltd., located at House 42, Angwam Jaba Karu, Nasarawa, Nasarawa State, Nigeria, with Registration Number: RC 8262679.
- “Goods” refers to digital products, e-commerce services, and business solutions available for purchase from Us.
- “Orders” means a request placed by You to purchase Goods or Services from Us.
- “Service” refers to the use of our website, e-commerce platforms, and business support solutions.
- “Website” refers to our official website, accessible at [Your Website URL].
- “You” refers to the customer purchasing from or using our services, either as an individual or on behalf of an organization.
ORDER CANCELLATION
You may request to cancel an order under the following conditions:
- Before Service Delivery: Orders for services can be canceled without any charges if the cancellation is requested before the commencement of the service.
- After Service Delivery: If the service does not meet the agreed-upon specifications, You may request a review or refund within 7 days of service completion.
To cancel your order, please contact our support team via: 📧 Email: [Your Company Email] 📞 Phone: 08065824081 Refunds for eligible cancellations will be processed within 14 business days and issued to the original payment method.
DIGITAL GOODS & SERVICES REFUND POLICY
Subscription-Based Services:
- Subscription payments are non-refundable once the billing cycle begins.
- You may cancel a subscription at any time; however, the service will remain active until the end of the current billing cycle.
- No partial refunds will be granted for mid-cycle cancellations.
One-Time Digital Goods Purchases:
- Orders for digital products, such as e-books, reports, or templates, can be canceled within 7 days of purchase if the product has not been accessed or downloaded.
- If a digital product is defective or does not function as described, You may request a refund after a review by our support team.
- Refunds will not be issued in cases of misuse, unauthorized access, or abuse of digital goods.
Digital Services Refunds:
- If a service has not yet been started, You may request a full refund within 7 days of placing the order.
- If a service is partially completed, a prorated refund may be provided based on the portion of work completed.
- If a service has been fully delivered, You may request a refund within 3 days of completion, provided there is a clear failure to meet the agreed-upon service standards.
For all refund requests, You must provide:
- Proof of purchase (order number, invoice, or receipt).
- A clear explanation of the issue.
- Any relevant supporting documentation or evidence.
Refunds will be processed within 14 business days upon approval.
EXCLUSIONS
Refunds or cancellations will NOT be provided in the following cases:
- Services that have been fully delivered and meet the agreed-upon requirements.
- Digital goods that have been accessed, downloaded, or used.
- Change of mind or personal preference after purchase.
- Failure to provide the necessary details or information required to deliver the service.
- Issues caused by third-party service providers not under our control (e.g., payment gateways, logistics providers).
CONTACT US
For any questions or further assistance regarding our Returns & Refunds Policy, please reach out to us:
📍 Address: House 42, Angwam Jaba Karu, Nasarawa, Nasarawa State, Nigeria
📧 Email: [Your Company Email]
📞 Phone: 08065824081
🌐 Website: www.edgeworthsolutions.com
Edgeworth E-Commerce Solutions Ltd. is committed to maintaining the highest standards of service and customer satisfaction. If You encounter any issues, please do not hesitate to reach out to our support team.